Terms of Sale
Terms of Sale
Last Updated: March 01, 2025
Welcome to FactoryDirectBrands.com (the “Website”). These Terms of Sale (“Terms”) apply to all purchases made through the Website. By placing an order, you agree to be bound by these Terms. If you do not agree to these Terms, do not place an order.
1. Acceptance of Terms
By placing an order through the Website, you accept and agree to be bound by these Terms of Sale as well as our Terms of Use and Privacy Policy.
2. Orders
a. Order Acceptance
Your receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to accept or decline your order for any reason at any time.
b. Payment
You agree to pay all charges incurred by you or any users of your account at the prices in effect when such charges are incurred. You are responsible for paying any applicable taxes relating to your purchases.
3. Pricing and Availability
All prices are subject to change without notice. We reserve the right to modify or discontinue any product or service without prior notice. We are not liable to you or any third party for any modification, price change, suspension, or discontinuance of any product or service.
4. Shipping and Delivery
We will make every effort to deliver your order within the estimated timeframes; however, we are not responsible for any delays in delivery due to unforeseen circumstances.
5. All Sales Final
All sales are considered final. We do not offer refunds or exchanges for products once they have been sold.
6. Defective Products
If you receive a defective product, you may return it to us for a replacement. Please follow the instructions below to initiate a return for a defective product:
a. Return Process
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Contact Customer Service: Email our customer service team at support@factorydirectbrands.com within 30 days of receiving your defective product to obtain a Return Merchandise Authorization (RMA) number.
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Prepare Your Return: Pack the defective product securely in its original packaging, including all parts, accessories, and documentation. Include your RMA number inside the package.
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Ship the Product: Send the defective product to the following address:
Factory6 Attn: Returns Department 632 N 2000 W, Suite 100 Lindon, UT 84042
b. Replacement
Once we receive and inspect the defective product, we will send you a replacement product at no additional cost. If a replacement is not available, we will notify you and provide an alternative solution.
7. Limitation of Liability
Factory Direct Brands shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages resulting from your purchase or use of any product. This includes, but is not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses.
8. Governing Law
These Terms of Sale and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws of the State of Utah, United States.
9. Changes to Terms of Sale
We reserve the right to update, change, or replace any part of these Terms of Sale by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Sale constitutes acceptance of those changes.
10. Contact Information
Questions about the Terms of Sale should be sent to us at support@factorydirectbrands.com.